Monthly courses starting April 2024

About this Course

Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it’s likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies. Many organizations have implemented mail management systems that combine the back-end power of Microsoft® Exchange® and the front-end intuitive user interface of Outlook.

In this level 2 course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces. In short, you’ll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system.

Audience Profile

This course is intended for people who have a basic understanding of Microsoft® Windows® and want to know how to use Outlook’s advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.

At Course Completion

In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook backups and data file settings.

You will:

• Modify messages and set global options.
• Organize, search, and manage messages.
• Manage your mailbox.
• Automate message management.
• Work with calendar settings.
• Manage contacts and groups.
• Manage activities by using tasks.
• Share workspaces with others.
• Manage Outlook data files.

Outline

Lesson 1: Modifying Messages and Setting Global Options

• Insert Advanced Characters and Objects
• Modify Message Settings and Options
• Configure Global Outlook Options
• Customize the Outlook Interface

Lesson 2: Organizing, Searching, and Managing Messages

• Group and Sort Messages
• Filter and Manage Messages
• Search Outlook Items

Lesson 3: Managing Your Mailbox

• Use the Junk E-Mail Filter to Manage Messages
• Manage Your Mailbox

Lesson 4: Automating Message Management

• Use Automatic Replies
• Use the Rules Wizard to Organize Messages
• Create and Use Quick Steps

Lesson 5: Working with Calendar Settings

• Set Advanced Calendar Options
• Create and Manage Additional Calendars
• Manage Meeting Responses

Lesson 6: Managing Contacts

• Import and Export Contacts
• Use Electronic Business Cards
• Forward Contacts

Lesson 7: Managing Activities by Using Tasks

• Assign and Manage Tasks

Lesson 8: Sharing Workspaces with Others

• Delegate Access to Outlook Folders
• Share Your Calendar
• Share Your Contacts

Lesson 9: Managing Outlook Data Files

• Use Archiving to Manage Mailbox Size
• Back Up Outlook Items
• Change Data File Settings

Prerequisites

To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills.